Upon submission, please include “Your Name – Shelter social Assistant” in the subject of the email
Applications without Cover letter will not be considered
Only short-listed candidates will have their applications acknowledged
Please include the details of three professional references in your CV ( Name, Phone Number, Email Address, Company’s name)
Concern is an Equal Opportunities Employer.
Any attempts to influence the selection process will lead to disqualification
S/he will work on facilitating the identification of the most vulnerable beneficiaries for shelter intervention and support them to safeguard their occupancy in these shelters and access nearby services. The role includes supporting the identification of people in need of shelter assistance, supporting the Social Officers on the implementation of Cash for Rent, Emergency Cash Assistance, relocation of families in shared shelters and emergency temporary shelters, awareness raising on Housing, Land and Property rights (HLP), negotiation and signature of Occupancy agreement between Landlord and families, capacity building of resident committees at collective shelter level, assessment of received referrals on RAIS.
Main duties & Responsibilities:
- Support the Social Officers in the identification and assessment of people at risk with high/severe socio-economic vulnerability and with a focus on Female Headed Households and People with Specific Needs within Concern’s area of intervention to be eligible for Cash for Rent and shelter rehabilitation
- Assess and assist beneficiaries for emergency cash assistance (ECA)
- Assess and assist beneficiaries for relocation to unoccupied shelters and emergency temporary shelters
- Assess beneficiaries for Core Relief Items (CRIs) needs and conduct the necessary requests and distributions
- Develop weekly, monthly and quarterly work plans and ensure that these are implemented
- Provide guidance to ensure that refugees and stakeholders understand their entitlements and agree to written tenure agreements
- Support the monitoring of beneficiaries holding Occupancy Agreements secured by Concern at a minimum of 1,3 and 6 months after the start of the agreement
- Awareness raising of Housing, Land and Property rights of refugees, when engaging with building owners, local authorities, and the households.
- Support the Community Mobilization staff in implementing the awareness raising activities, including mass events, to target gaps in hygiene, MHM, water conservation etc.
Support to Project Monitoring, Evaluation, Accountability, and Learning (MEAL)
- Ensure inclusion of people with specific needs and minorities in the project activities
- Ensure that CRM (Complaints & Response Mechanism) is rolled out and functional
- Ensure daily record of attendance per activity and ensure that the data collected is accurate
- Collect, store and maintain data in line with agreed procedures for data protection
Reporting and Information Management
- Support on case identification within target populations and subsequent referral for service provision (health, education, legal assistance, livelihoods, WASH, etc.).
- Support the Shelter Social Officers in the tracking of the Shelter referrals through RAIS and in coordination with the other Concern department.
- Identification of beneficiaries requiring other services and full follow up of referral to other services, especially for beneficiaries residing in unoccupied and transitionary shelters.
- Follow up on incoming referrals to the shelter team including assessment and response.
- Follow up on outgoing referrals from the Shelter team
- Adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern’s Code of Conduct;
- Support the promotion of the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to the team and the beneficiaries, and be committed to providing a safe working environment;
- Respect confidentiality and follow ethical guidelines
- The tasks of this job position are not limited to what is mentioned in the job description, additional tasks can be requested as per the programmatic needs
- Actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E),
- Work with relevant colleagues to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcome and addressed,
- Work with relevant colleagues to ensure that information about CRM, safeguarding and expected staff behaviour disseminated among programme participants and communities.
Concern is committed to responding to emergencies efficiently and effectively to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Lebanon Programme is to respond, you may be requested to actively participate in the response, regardless of location, and contribute to the efforts aimed at achieving the humanitarian objective of the organization.
- Education: Degree in Social Sciences, Construction, Law or similar
- Experience: Minimum of one year experience in social work in Shelter or Protection programs in humanitarian or development settings.
- Languages: English (Intermediate)
- Computer: Good computer literacy, including good knowledge in Microsoft Word and Excel
- Experience in working in social activities including household assessments, consultations and/or case management
- Proven experience with rental agreements
- Experience in working with vulnerable populations
- Strong negotiation and mediation skills and ability to work independently
- Strong organizational skills and able to coordinate and manage a diverse array of activities and stakeholders
- Experience in conducting surveys, managing data and statistics
- Sense of security management and willingness to follow security guidelines and regulations
The expected competencies include:
- Great and constructive communication skills;
- Commitment to humanitarian principles and values; upholds Concern Code of Conduct and Associated Policies and understands the importance of working with local organizations;
- Keeps a positive and constructive attitude to getting the job done;
- Maintains confidentiality where necessary or appropriate;
- Prioritizes, reviews priorities and manages multiple priorities to tight deadlines where required
Equal opportunities: Concern values diversity in the workplace and is a committed equal opportunity employer. We encourage applications from all suitable candidates regardless of gender, race, family or marital status, ethnicity, age, sexual orientation, disability, class, caste or religion.
Safeguarding at Concern: Code of Conduct and its Associated Policies
Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work with vulnerable adults and children are recruited by us for such roles. Subsequently, working with Concern is subject to a range of vetting checks, including criminal background checking.
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